Can I order a single box without subscribing?
At the moment, we exclusively offer our Huckleberry Organic Fruit & Veg Box through a subscription plan. To ensure the best price for you and support our local growers, we require a minimum commitment of three consecutive boxes. You have the flexibility to skip weeks or cancel your subscription after receiving three boxes. Please check our Terms & Conditions before subscribing.
How can I manage my subscription?
To manage your subscription, simply log in to your account and skip your orders. If you encounter any issues, feel free to reach out to us at email@example.com, and our team will assist you in making the desired modifications.
Can I customise the contents of my box if I have specific dietary preferences?
Our organic fruit and veg box comes with a standard selection of 10-12 varieties of organic and spray-free produce. Unfortunately, customisation options are not available at the moment due to our ordering processes. However, you can explore our website or visit our store to order fresh produce individually.
I have missing items in my box. What should I do?
If any items are missing from your box, please email us at firstname.lastname@example.org within 24 hours of receiving the delivery. Include a photo and list of the received items. Our team will investigate the incident and provide you with a suitable solution.
How can I provide delivery instructions or specify a safe space for my order?
During the checkout process for your first order, you can leave detailed delivery instructions in the "Order instructions" section. If you missed this opportunity, please contact us at email@example.com, and we will add the instructions to your recurring orders.
My box hasn't arrived. What should I do?
If your box hasn't been delivered by 8 PM on your designated delivery day, please email us at firstname.lastname@example.org within 24 hours. Our team will promptly assist you in locating your box, scheduling a re-delivery, or processing a full refund if necessary.
When will I be billed for my subscription?
Billing for your subscription occurs two days before your scheduled delivery day. For example, if your delivery day is Monday, you will be billed on Saturday at 12 PM. If your delivery day is Wednesday, the billing will take place on Monday at 12 PM. Remember to make any desired changes to your subscription prior to the billing date.
What happens if my payment fails?
If a billing failure occurs on a recurring order, we will notify you via email. We'll attempt to process the payment again 24 hours later, at 12 PM the following day.
What is the deadline for making amendments or placing new orders?
The cutoff time for making amendments to recurring orders and placing new orders is two days before your delivery day. If your delivery day is Monday, the cutoff time will be Saturday at 12 PM. If your delivery day is Wednesday, the cutoff time will be Monday at 12 PM.
For urgent order changes within 24 hours of your delivery day, please contact us via email at email@example.com, and we'll do our best to accommodate your request.