Orders are processed until 12:00pm every day (Monday - Friday). If placed after 12pm on a Friday, your order will be treated as if received on the following Monday.
(Note: We do not process or deliver orders on Weekends or Public Holidays)
Orders paid via direct deposit are processed after the payment is received into our account.
We cannot deliver to PO Boxes. Please provide a physical address.
Please note - our same day delivery packages are delivered after 6 pm, while all standard service deliveries arrive during business hours.
Option to collect your order dispatched from our Auckland center to one our Huckleberry stores or Harvest by Huckleberry is free of charge.
Please allow 2-3 business days before collecting your order, if placed before 12:am (Mon-Fri) or wait until you have been contacted by one of our friendly staff members to advise that your order is ready.
For any questions or concerns regarding your delivery, please contact our Huckleberry web sales team at +64-09-222-3223 (Monday - Friday)
Payments for online orders will be processed only after all goods have been picked to ensure that you will only be charged for what you receive. Credit card information is transmitted to Huckleberry from an encrypted server and details are deleted after use. Orders paid by direct deposit are processed once the payment has been received.
Frozen goods can only be shipped same day to the Auckland Metro area, not overnight or outside of that area.
Please note that Huckleberry cannot guarantee the condition of perishable goods, such as meat, dairy, and fresh produce, delivered outside of the Auckland Metropolitan area. This applies to Auckland RURAL deliveries. If you are not sure whether your address is rural please refer to NZ Post website. Please understand that these are ordered at your own risk.
International orders are welcomed! we will adjust freight charges after volumes and destinations have been priced. Please contact us for any pricing or delivery information. We cannot offer refunds for items rejected by international customs, please consider this before placing an order.
Any disputes will be settled subject to New Zealand law only. Any claims need to be made within 24 hours.
Where possible we use recycled materials for online sales packaging. Our plastic bags are biodegradable.
Fresh greens are selected with the most recent available pack date to ensure they get to you with plenty of shelf life. However please be aware that depending on your delivery method the freshness may be affected.
Chilled goods, especially meat are packed with plenty of ice, and if necessary in a polystyrene box to keep the goods cool. Such boxes are marked to be stored refrigerated at couriers depots while in transit. Special packaging requests will be honored, please use “delivery instructions” area for any such requests at the last step of the checkout page.
Huckleberry's website contains forms which collect personal information about our customers. We will only use this information to the extent authorized by the customer.
By shopping on the Huckleberry's website the Customer authorizes Huckleberry to collect, retain and use their personal information for:
I do believe that your service, is the best and fastest I have had for many, many years.Torben Windeløv, Whitianga
I just got home at 8 pm and discovered my order had been delivered. OK, you say, but that is what we do. Ah, but I had only finalized the order at 3 pm this afternoon with your online order person. I think that is truly exceptional service. HUGE pats on the back. You are doing a great job, with lovely products and it is my pleasure to be able to buy from you. Thank you Ann Allen, Auckland
Thank you for providing such an exceptionally efficient and thoughtful service. Gratefully, Lucy.Lucy Ding, Waitati (South Island)
Such a convenient service... when I am short on time I can just order online and everything is waiting for me when I get home.Jacqui Du Bois, Takapuna
Huckleberry internet shopping is great. The lady who does the orders? Awesome - goes above & beyond the call of duty! Nothing is too much trouble. Hat's off to her. Adrienne Crampton, Auckland, via Facebook